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The Ministry of Education pledges to remain steadfast in its determination and commitment to ensure that:

  1. Notification of admission offers to public educational institutions will be made as follows:
    • For post-Primary School Achievement Test (UPSR) students applying to:
      --- Fully residential schools – within 27 working days upon announcement of the examination results;
      --- Religious national secondary schools (SMKA) – within 30 working days days upon announcement of the examination results;
      --- Malaysian Arts schools – within 45 working days upon announcement of the examination results.
    • For post-Lower Secondary Assessment (PMR) students applying to vocational/technical/fully residential/religious national secondary schools – within 30 working days upon announcement of the examination results.
    • For post-Malaysian Certificate of Education (SPM) students applying to matriculation colleges – within 30 working days upon announcement of the examination results; and
    • For post-Malaysian Certificate of Education (SPM) students applying to Form Six – within 30 working days upon announcement of the examination results.

  2. Status of applications for re-sits student transfers will be issued within 15 working days of receipt of completed applications forms.

  3. All students will receive textbooks under the Textbook Loan Scheme on the first day of school.

  4. Status of applications for teacher placement and transfer shall be issued no later than 15 working days prior to the first day of reporting for work.

  5. Recommendations for substantive promotion and promotion based on excellent service record of education officers shall be processed for submission to the Education Service Promotion Board within 60 working days upon receipt of the completed application documents.

  6. Issuance of offer letters for scholarships or loans to in-service officers and undergraduates shall be within seven (7) working days of notification of approval from the relevant approving body.

  7. Status of application for the establishment of a private or international school which meets the terms and conditions stipulated, will be issued within seven (7) working days of approval by the Registrar-General.

Client's Charter Achievement for 2017

Bil Tajuk  
1 MOE Client's Charter Achievement for January 2017 Muat Turun
2 MOE Client's Charter Achievement for February 2017 Muat Turun
3 MOE Client's Charter Achievement for March 2017 Muat Turun
4 MOE Client's Charter Achievement for April 2017 Muat Turun

Client's Charter Achievement for 2016

No Title  
1 MOE Client's Charter Achievement for November 2016 Download
2 MOE Client's Charter Achievement for October 2016 Download
3 MOE Client's Charter Achievement for September 2016 Download
4 MOE Client's Charter Achievement for August 2016 Download
5 MOE Client's Charter Achievement for July 2016 Download
6 MOE Client's Charter Achievement for June 2016 Download
7 MOE Client's Charter Achievement for May 2016 Download
8 MOE Client's Charter Achievement for April 2016 Download
9 MOE Client's Charter Achievement for March 2016 Download
10 MOE Client's Charter Achievement for February 2016 Download
11 MOE Client's Charter Achievement for January 2016 Download

Client's Charter Achievement for 2015

No Title  
1 MOE Client's Charter Achievement for December 2015 Download
2 MOE Client's Charter Achievement for November 2015 Download
3 MOE Client's Charter Achievement for October 2015 Download
4 MOE Client's Charter Achievement for September 2015 Download
5 MOE Client's Charter Achievement for August 2015 Download
6 MOE Client's Charter Achievement for July 2015 Download
7 MOE Client's Charter Achievement for June 2015 Download
8 MOE Client's Charter Achievement for May 2015 Download
9 MOE Client's Charter Achievement for April 2015 Download
10 MOE Client's Charter Achievement for March 2015 Download
11 MOE Client's Charter Achievement for February 2015 Download
12 MOE Client's Charter Achievement for January 2015 Download

Client's Charter Achievement for 2014

No Title  
1 MOE Client's Charter Achievement for December 2014 Download
2 MOE Client's Charter Achievement for October 2014 Download
3 MOE Client's Charter Achievement for September 2014 Download
4 MOE Client's Charter Achievement for August 2014 Download
5 MOE Client's Charter Achievement for July 2014 Download
6 MOE Client's Charter Achievement for May 2014 Download
7 MOE Client's Charter Achievement for April 2014 Download
8 MOE Client's Charter Achievement for March 2014 Download
9 MOE Client's Charter Achievement for February 2014 Download
10 MOE Client's Charter Achievement for January 2014 Download

Client's Charter Achievement for 2013

No Title  
1 MOE Client's Charter Achievement for December 2013 Download
2 MOE Client's Charter Achievement for November 2013 Download
3 MOE Client's Charter Achievement for October 2013 Download
4 MOE Client's Charter Achievement for September 2013 Download
5 MOE Client's Charter Achievement for August 2013 Download
6 MOE Client's Charter Achievement for July 2013 Download
7 MOE Client's Charter Achievement for June 2013 Download
8 MOE Client's Charter Achievement for May 2013 Download
9 MOE Client's Charter Achievement for April 2013 Download
10 MOE Client's Charter Achievement for March 2013 Download

Client's Charter Achievement for 2012

No Title  
1 MOE Client's Charter Achievement for Jan - June 2012 Download

Client's Charter Achievement for 2011

No Title  
1 MOE Client's Charter Achievement for Jan - June 2011 Download

Client's Charter Achievement for 2010

No Title  
1 MOE Client's Charter Achievement Report for Jan - Dec 2010 Download

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